The moderator problem: How Reddit and related news sites decline

The Story's Story

Online communities often grow from a small, enthusiastic, intelligent niche group that is relatively self-policing to a larger, amorphous group that becomes stupider at a rate that’s an exponent of the number of users (the linked book is excellent on this topic). Initial moderators are usually enthusiasts and small groups are more like communities than cities. Later moderators, though, are usually adversely selected: What kind of person would voluntarily spend lots of time and energy policing a community for no money? Consequently, online community decline is often exacerbated by the moderator or moderators who eventually take over or seek power.

The psychology of someone who is willing to moderate a Reddit subsection—or any similar site, like many mailing lists—is not good. This sort of person is willing to spend a time at a thankless task that is hard to do well and rarely if ever remunerative.

Those who start at…

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